Why providers negotiate
Retaining a merchant is cheaper than acquiring a new one. Most providers have rate flex - especially near renewal, or when presented with a credible competitor offer.
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Start free reviewWhat to ask for
Lower transaction rate
Especially if volume has grown or card mix has improved.
Move to Interchange Plus
If you're on blended pricing above £25k/month, IC+ is usually cheaper.
Waive monthly minimums
If you consistently exceed the threshold.
Lower terminal rental
Often the fastest saving on a UK statement.
Absorb scheme fee changes
Ask the provider to hold their margin flat when Visa/Mastercard adjust.
How to ask
In writing, with the current statement attached and a credible competing quote. Aim high, be specific, and give a clear deadline. Escalate to retention if the first response is a soft 'no'.
Key takeaways
- ●Most providers will negotiate to retain a merchant.
- ●Ask for specific line items, not a vague 'better deal'.
- ●A credible competing quote is the single most effective lever.